Privacy Policy

If you sign in with Google, we receive your name, email address, profile picture and Google account identifier. We do not receive or store your Google password.

When you place an order, we store your selected items, fulfilment choice, payment screenshot and order reference. For mailing, we also collect your name, mobile number and full delivery address.

When you send a wishlist, we store your name, contact details and the cards you asked us to source so that Plaidspulls can follow up with you.

When you submit a review, we store its rating, text, photo, display name and the completed order it relates to. Approved reviews may show your display name, photo, rating, text and item names publicly. We do not publish your email address, delivery address or order reference with the review.

If you send feedback or report a problem, we store the message and any optional name or contact details you provide so that we can review and respond to it.

We record anonymous daily shop statistics such as page views, product views, cart additions and checkout starts. A random first-party identifier is stored in a secure cookie and only its one-way hash is used to count daily visitors. These statistics do not contain names, contact details, addresses or payment proof.

We also record anonymous catalogue searches that return no matches, together with how often they were searched. This helps us improve listing names and decide what to stock; no name, account or contact detail is attached to these searches.

We use this information to manage your account, confirm payment, fulfil orders, calculate reward points, process reward claims, moderate reviews, review wishlist requests, prevent abuse and provide customer support. Anonymous activity totals help us find problems and improve the shop.

We do not sell your personal information. Information is shared only with service providers needed to operate the shop, such as Google for sign-in and our website hosting provider, or when required by law.

We keep information only for as long as reasonably needed for orders, rewards, support, accounting and legal obligations. We use secure session cookies to keep shoppers and the owner signed in.

Checkout contact and fulfilment fields may be saved locally in your browser so you can continue after switching to your banking app. Payment screenshots are not stored in this local draft and the draft is cleared after a successful order.

Creating a shopper account is optional and guest checkout remains available. You may revoke Plaidspulls access from your Google Account settings at any time.

To request access to, correction of, or deletion of your account information, email darrell@plaidspulls.com. Some order records may need to be retained for legal or accounting purposes.

Please also read our Shop Policies for ordering, fulfilment, condition, refund and rewards terms.